Shipping policy

Shipping Policy

Processing & Fulfillment

All orders are processed and shipped within 1–2 business days from the date of purchase (excluding weekends and U.S. federal holidays). Business days are Monday through Friday. Orders placed after 12:00 PM EST may begin processing the next business day.

Same-Day Shipping Cutoff

Orders placed before 12:00 PM EST on a business day are eligible for same-day fulfillment when inventory and carrier pickup schedules permit. This is not guaranteed.

Shipping Methods & Estimated Transit Times

We ship via USPS, UPS, and FedEx. Estimated transit times begin after the order leaves our facility:

Transit times are carrier estimates and not guaranteed. Rural or extreme weather locations may add 1–2 extra days.

Order Confirmation & Tracking

You will receive a shipping confirmation email with tracking information once your order is fulfilled. Please allow up to 24 hours for tracking to activate.

International Shipping

We currently ship only within the contiguous United States. Alaska, Hawaii, and U.S. territories are serviced via USPS Priority Mail (3–7 business days). Additional customs fees, duties, or taxes are the buyer’s responsibility.

Pre-Orders & Backorders

Items marked “Pre-Order” ship when officially released. If your order contains both in-stock and pre-order items, we will ship everything together unless you request split shipments (additional shipping fees apply).

Delays & Communication

In the rare event of inventory issues, carrier delays, or high-volume periods (e.g., set releases, holidays), we will notify you via email within 1 business day and provide an updated fulfillment estimate.

Non-Shippable Items

Digital codes, event tickets, or local pickup items are excluded from this policy.

Contact

Questions? Email support@zoulrealm.com  or use the contact form. We respond within 24 hours on business days.

Last updated: November 14, 2025