Refund policy

Return & Refund Policy – Sealed Product

(Refunds Only for Seller Error – No Buyer’s Remorse)

Eligibility – Refunds Strictly Limited

Refunds are issued only in these cases:

  • Wrong item shipped (e.g., ordered Pokémon ETB, received Yu-Gi-Oh! tin).

  • Damaged in transit (crushed box, broken seal due to carrier mishandling — not opened by buyer).

  • Counterfeit (verified factory seals tampered or product proven non-authentic via manufacturer or third-party).

Return Window

Notify us within 7 calendar days of delivery with photos of damage/wrong item.

Non-Returnable / No Refunds

  • Buyer’s remorse (“I changed my mind,” “I found it cheaper,” etc.) — no exceptions.

  • Any product that has been opened, used, or had factory seals broken by the buyer.

  • Pre-order or allocation items marked “final sale” at checkout.

  • Normal wear from shipping (minor corner dings on outer box without internal damage).

Refund Process (Seller Error Only)

  1. Email support@zoulrealm.com with:

    • Order number

    • Clear photos of issue (sealed item + damage/wrong product)

    • Original packaging

  2. We reply within 24 hours with return instructions.

  3. We pay return shipping for verified errors.

  4. Full refund issued within 3 business days of receipt and inspection.

    • No restocking fees.

Last updated: November 14, 2025

 

 

Return & Refund Policy – Single Cards

(Refunds Only for Seller Error – No Buyer’s Remorse)

Eligibility – Refunds Strictly Limited

Refunds are issued only in these cases:

  • Wrong card shipped (e.g., ordered Base Set Charizard, received Pikachu).

  • Not as described (e.g., listed NM but arrived MP/LP with undisclosed damage).

  • Counterfeit (verified by PSA, BGS, or CGC quick-submit).

  • Graded slab cracked in transit (card inside must match label).

Return Window

  • Raw singles: Notify within 14 calendar days of delivery.

  • Graded singles: Notify within 7 calendar days of delivery.

Non-Returnable / No Refunds

  • Buyer’s remorse (“I changed my mind,” “I found it cheaper,” etc.) — no exceptions.

  • Cards played, sleeved, or removed from original protective holder.

  • Condition disputes unless we graded it lower than advertised.

  • Counterfeit claims without third-party verification (we may submit at buyer’s expense if disputed).

Refund Process (Seller Error Only)

  1. Email support@zoulrealm.com with:

    • Order number

    • Photos (front/back in original holder)

    • Detailed issue

  2. We reply within 24 hours with return instructions.

  3. We pay return shipping for verified errors.

  4. Full refund issued within 3 business days of receipt and inspection.

    • No restocking fees.

Counterfeit Protection

  • High-value singles (>$200) imaged front/back before shipping.

  • Proven counterfeit = full refund + return shipping.

Last updated: November 14, 2025